At Smel, we want you to shop with complete confidence. If you're not completely satisfied with your purchase, you can request a return within 60 days of receiving your order.
To start a return, simply email hello@yousmel.com with your order number, and our team will guide you through the process.
To be eligible for a refund:
Please do not send your items back without contacting us first, as we may be unable to process your return.
Unless your item is faulty, damaged or we have sent you the wrong product, you are responsible for the cost of returning your order. Original shipping charges are non-refundable.
Please send approved returns to:
Smel
Unity Business Centre
26 Roundhay Road
Leeds
LS7 1AB
United Kingdom
If you're returning an order from outside the UK, please allow additional time for international shipping.
Please inspect your order when it arrives. If your item is damaged, faulty or you've received the wrong product, contact us as soon as possible at hello@yousmel.com so we can resolve the issue promptly.
Our 60-Day Money-Back Guarantee applies to all standard Smel products, including bundle offers and products purchased during promotions.
The only exceptions are products that are clearly marked as Final Sale, Clearance, or otherwise stated as non-returnable at the time of purchase.
If your order includes a free promotional gift (such as a free mystery fragrance), the gift forms part of the promotional offer and should be returned if you're requesting a full refund for your order.
If the free promotional gift is not returned, we reserve the right, where permitted by applicable law, to deduct the retail value of the gift from your refund.
If you have any questions before returning your order, please contact hello@yousmel.com and we'll be happy to help.
If you'd like to exchange your fragrance, the quickest and easiest option is to return your original order for a refund (once approved) and place a new order for your preferred fragrance.
If your order is delivered to the United Kingdom or a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it under applicable consumer protection legislation.
To exercise these rights, items should be returned unused, in their original condition and, where reasonably possible, in their original packaging. You'll also need your order number or proof of purchase.
These statutory rights are separate from, and in addition to, our 60-Day Money-Back Guarantee.
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
If your refund is approved, it will be processed back to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at hello@yousmel.com.
