Your satisfaction is our priority. If you're not completely happy with your purchase, you can request a return within 60 days of receiving your order.
To begin a return, simply email hello@yousmel.com with your order number.
To be eligible for a refund:
Please do not send items back without contacting us first, as we may be unable to process your return.
Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.
Original shipping charges are non-refundable.
Our 60-Day Money-Back Guarantee applies to all standard Smel products, including bundle offers.
If your order included a free promotional gift, it should also be returned when requesting a full refund. If the promotional gift is not returned, we reserve the right, where permitted by applicable law, to deduct its retail value from your refund.
If your order arrives damaged, faulty or incorrect, please contact hello@yousmel.com as soon as possible so we can resolve the issue quickly.
Once your return has been received and inspected, we'll let you know whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days, although your bank may take additional time to process the payment.
If you haven't received your refund within 15 business days of approval, please contact hello@yousmel.com.
