FAQs
We sell fragrances inspired by well known high street brands.
All our products are Eau de Parfum (EDP).
Yes. EDP’s have higher concentration than, say, Eau de Toilette. It should be applied directly to the skin as the oil can stain clothes.
Our company is based in Leeds, West Yorkshire in the UK.
Our products are done and dusted in London, UK.
All our products contain 20% oil concentrate.
Unfortunately, we only ship to UK addresses at this time.
Our products are 90% identical to the original.
Our products last at least 10-12 hours.
We aim to dispatch orders within one working day. Orders placed before 12 PM Monday to Friday will be dispatched on the same working day. Orders placed on a Friday (after 12 PM), Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays).
You will receive your parcel within 2-3 working days (excluding bank holidays). For Highlands and Islands this could be 1 day longer.
Unfortunately, any cancellations or amendments cannot be made between placing your order and receiving your parcel; this includes address changes and adding/removing products from your order.
Once you have received your order and wish to return for a refund, you may do so by referring to our Returns Policy.
Unfortunately, not at this time.
Yes. To do this, please select the fragrance that you wish to be notified when restocked and click "Let me know when this product is back in stock". In the dialogue box, select your desired size and enter your email address.
Unfortunately not. You can only use one discount code per order.
Yes. Our products do not contain any animal derived ingredients: they are 100% vegan and cruelty-free.
We believe that animal testing is unacceptable. We recognise that customer safety is of importance but that this can be assured without the use of animals.
Here at Smel., we do not test on animals and we do not use materials that contain animal derivatives that are unsuitable for vegetarians. Additionally, Smel. does not conduct business with any manufacturer, supplier, company or research establishment that engages in animal testing on our behalf. We will not knowingly purchase ingredients from suppliers that have conducted, commissioned or been party to animal testing.
Whilst we recognise the unavoidable exception of REACH legislation (Registration, Evaluation, Authorisation & Restriction of Chemicals), Smel. wishes to continue to encourage suppliers to test for safety using non-animal testing methods and to fund the development of non-animal test methods.